For Tom Dodd Nurseries, what began as a simple money market account with 22nd State Bank has evolved into a full suite of operational banking services.

“We started small with just a money market account, but now the bank handles our operations, payroll, and other banking,” says Whitney Williams. “We moved everything to them, and we’ve been very happy.”

22nd State Bank’s unparalleled “relationship banking” approach has been a standout aspect of the nursery’s experience. “I can call Preston and get an answer instantly,” says Williams. “I can even text him. At our old bank, we had to sign in with an app, and I thought that was crazy. It’s so much better dealing with someone I can email, text, or call and just get it done.” Unlike other banks that require navigating apps and dealing with customer service lines, 22nd State Bank’s personalized service sets it apart. 

In the fall of 2023, when the nursery faced a payroll crisis, 22nd State Bank stepped in to resolve the issue, despite the nursery then using a third-party payroll service. Williams recalls, “It was super overwhelming and embarrassing. I called Preston, and even though he was at lunch, he stepped out and fixed it for us right away. That’s the kind of support you can’t put a price on.”

Payroll has since become effortless, with one straightforward transaction per pay period and efficient direct deposit services. “The two remote scanners 22nd State Bank provided makes managing deposits so much easier,” Williams says. Any issues, such as troubleshooting remote deposit, have been resolved promptly—often on the same day—eliminating the need for time-consuming customer service calls. 

The bank’s comprehensive understanding of the nursery’s business cycles has been instrumental. Says Williams, “Preston really gets our business. He knows when our busy seasons are and is always ready to help us navigate them.”

If you’re ready to see what a difference 22nd State Bank can make for your small business, make an appointment with one of their experienced advisors today.